The Intelligence Engine Behind Your Support Operations
An in-depth look at the proprietary technology that allows FlexAsk to deliver unparalleled results, security, and insights.
An End-to-End, Intelligent Workflow
Connect & Ingest
FlexAsk seamlessly integrates with your existing stack (Jira, Zendesk, Salesforce). Our automated web crawlers and document readers ingest your knowledge base, keeping the AI's "brain" continuously updated with your latest information.
Analyze & Understand
Every incoming ticket is processed through our Hybrid Engine. Data is first anonymized for privacy, then analyzed for urgency, sentiment, and true intent with over 95% accuracy.
Resolve & Optimize
Our Digital Agents generate precise, context-aware responses or execute automated workflows. Simultaneously, the platform aggregates data for your Business Intelligence dashboards.
Technology Designed for Enterprise Demands
The Hybrid Engine (RBE + LLM)
The Best of Both Worlds
Our engine combines the surgical precision of a Rule-Based Engine (RBE) for objective facts with the nuanced understanding of a Large Language Model (LLM). This dual approach dramatically reduces errors and provides context-aware responses that generic AI tools can't match.
Security by Design (PII Anonymization)
Your Trust is Our Architecture
Our proprietary anonymization module removes all Personally Identifiable Information (PII) before it interacts with any third-party LLM, ensuring absolute privacy and GDPR compliance.
Automated Knowledge Engine (RAG on Qdrant)
A Self-Learning Knowledge Base
Our Retrieval-Augmented Generation (RAG) system, powered by a high-performance Qdrant vector database, ensures the AI always has the most current information, saving hundreds of hours of manual updates.
Seamless Integration With Your Existing Stack
Jira
Zendesk
Salesforce
Slack
Intercom
HubSpot