Privacy Policy

At FlexAsk.ai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered support automation platform.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, job title
• Authentication Data: Username, password, security questions
• Billing Information: Payment method details, billing address
• Communications: Any information you provide when contacting our support team
• Integration Data: API keys and credentials for third-party service integrations

Support Ticket Data

Automatically Collected Information

When you use our Service, we automatically collect:

• Usage Data: Features used, actions taken, time spent on platform
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, referring URLs
• Performance Data: System performance metrics, error reports

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain the FlexAsk.ai platform
• AI Processing: To analyze support tickets and generate insights (using anonymized data only)
• Account Management: To manage your account and provide customer support
• Communication: To send service updates, security alerts, and administrative messages
• Improvement: To enhance our AI models and platform features
• Security: To detect and prevent fraud, abuse, and security incidents
• Compliance: To comply with legal obligations and enforce our terms
• Analytics: To understand usage patterns and improve user experience

3. Data Sharing and Disclosure

• Service Providers: With trusted third parties who assist in operating our platform (subject to confidentiality obligations)
• Legal Requirements: When required by law, subpoena, or government request
• Protection of Rights: To protect the rights, property, or safety of FLEX PEEPS LLC, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Access Controls: Role-based access control and multi-factor authentication
• Infrastructure: Secure data centers with SOC 2 Type II certification
• Monitoring: 24/7 security monitoring and intrusion detection
• Regular Audits: Third-party security assessments and penetration testing
• Incident Response: Established procedures for security incident management

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Support ticket data is retained according to your subscription plan settings, with automatic deletion options available. Account information is retained until account deletion, plus any period required by law.

6. Your Rights and Choices

To exercise these rights, please contact us at privacy@flexpeeps.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Enable core platform functionality
• Analytics Cookies: Understand usage patterns and improve services
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Detect and prevent security threats

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact platform functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

FlexAsk.ai is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing includes consent, contract performance, legal obligations, and legitimate interests in operating our business.

12. Third-Party Services

Our Service integrates with third-party platforms. When you use these integrations, you may be subject to their privacy policies:

• Support platforms (Zendesk, Jira, Freshworks, Intercom, etc.)
• Cloud infrastructure providers (Linode/Akamai)
• Analytics services (for platform improvement)
• Payment processors (for billing)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. For significant changes, we will provide additional notice via email or through the platform.

14. Contact Us